Frequently Asked Questions

Sign up free at cp.mycoach.ing, then go to helpdesk.mycoach.ing. The onboarding wizard will guide you through 3 simple steps: choose your industry template, name your workspace, and choose your email setup. Takes under 60 seconds.

No. The free plan uses a ready-made subdomain (yourname.helpdesk.mycoach.ing) with no setup at all. For custom domains, we provide a step-by-step wizard. For Cloudflare users, setup is fully automatic.

Yes! The Free plan includes 1 workspace, 1 agent, 50 tickets/month, and a public portal. No credit card required.

Yes. On Starter plan and above, use domains like support.yoursite.com or help.clientsite.com. Just add a DNS record — our wizard shows you exactly what to add.

No. We use Cloudflare Email Routing to receive emails and Emailit to send replies. This is free, reliable, and much easier than running your own mail server.

When a customer emails support@yoursite.com, Cloudflare forwards it to our system. A ticket is created automatically and assigned to the correct department using smart routing. When you reply from the dashboard, the customer gets an email back.

Yes (Pro+). For example: support@, billing@, refund@, vip@ — each mapped to a different department. Starter plan gets 2 inboxes, Pro gets unlimited.

Pre-configured setups for specific business types (SaaS, E-commerce, Agency, etc.). Each template creates departments, categories, keyword routing rules, and saved replies automatically. Choose one during setup or start blank.

Three ways: (1) Email-to-department mapping (billing@ → Billing dept), (2) Keyword matching (subject/body contains "refund" → Refunds dept with high priority), (3) Round-robin or least-busy agent assignment within departments.

Yes. Add one line of JavaScript to any website. The widget has 3 tabs: contact form, knowledge base search, and ticket tracking. Customers can get help without leaving your site.

White-label means your customers see your brand, not ours. Upload your logo, set brand colors, hide "Powered by SupportFlow". Available on Pro plan and above. Agency plan includes full white-label with custom login pages.

Free ($0), Starter ($5/mo), Pro ($15/mo), Agency ($49/mo). All plans include the core helpdesk features. Higher plans add more workspaces, agents, custom domains, white-label, and advanced features.

Free: 50/month. Starter: 500/month. Pro and Agency: unlimited.

Yes. Upgrade instantly, downgrade at the end of your billing period. No lock-in contracts.

We occasionally offer lifetime deals on AppSumo and our website. Check our Lifetime Deals page for current availability.

Yes. Pro plan: 5 workspaces. Agency: unlimited. Each workspace gets its own inbox, portal, branding, and team.

Yes. The Agency plan includes reseller features: create workspaces for clients, white-label everything, use client domains. Sell support as a service.

Each client workspace can have its own logo, colors, domain, and branding. Your clients never see "SupportFlow" — it looks like your own product.

We use Cloudflare Email Routing (free) for receiving and Emailit for sending. This works with any domain on any DNS provider. No need for Gmail, Outlook, or any specific email service.

Yes. REST API for creating tickets, managing workspaces, and KB articles. Contact form API with CORS support for custom integrations.

On our servers in a secure MySQL database. All connections are encrypted with SSL/TLS.

Yes. Export tickets, contacts, and articles via the API or contact us for a full data export.