What we've built, what we're working on, and what's coming next.
Manage unlimited workspaces from one dashboard. Instant switching between brands and clients.
Cloudflare Email Routing + Gmail IMAP integration. Emails auto-create tickets. Thread tracking for replies.
Keyword-based auto-routing to departments. Email-alias routing. Round-robin and least-busy assignment.
SaaS, Course Creator, E-commerce, Real Estate, Agency, Health, Spiritual. One-click setup with departments, categories, rules, and saved replies.
Use support.yoursite.com. DNS wizard with step-by-step instructions and auto-verify.
Custom logo, brand color, company name. Hide SupportFlow branding. Full agency reseller support.
Categorized articles with search, views, helpful voting. Integrated with portal and widget.
One line of JavaScript. 3 tabs: contact form, KB search, ticket tracking. Works on any website.
Invite agents, assign roles (Owner/Admin/Agent/Viewer), department-based access control.
Canned responses with shortcuts (/refund, /welcome). One-click insert while replying.
Set first-response and resolution time goals per priority level. Track compliance.
Customers submit tickets with category chooser, track status, and add replies. Self-service.
3-step setup: choose template, name + team, email config. Under 60 seconds to get started.
Enter CF API token → auto-create email routing rules, DNS records, inboxes. Zero manual work.
Send replies via Emailit API. SPF/DKIM/DMARC verified. Email delivery tracking and logging.
Departments with icons, colors, email aliases, auto-assign methods. Agents mapped to departments.
Portal shows "What do you need help with?" cards. Each category can have custom form fields.
helpdesk.mycoach.ing + help.mycoach.ing + mail.mycoach.ing — all pointing to the same system.
AI suggests replies based on ticket content and past conversations. Agent reviews and sends with one click.
Response time trends, agent performance, department load, customer satisfaction scores.
Browser push notifications for new tickets, replies, and SLA breaches. Desktop and mobile.
Real-time chat widget alongside ticket system. Seamless handoff from chat to ticket.
iOS and Android app for agents. Reply to tickets on the go.
Connect SupportFlow to 5000+ apps. Trigger workflows on ticket events.
Auto-send CSAT survey after ticket resolution. Track scores per agent and department.
Lifetime deal tiers: $59 / $149 / $299. Limited availability.
Portal and widget in multiple languages. Auto-detect from browser.
Define custom fields per workspace or category. Dropdown, text, number, date.
Full REST API for developers. Webhook events for ticket creation, status change, reply.
Manage client workspaces, billing, usage. White-label login pages per client.
Your feedback drives our roadmap. Start using SupportFlow and tell us what you need.
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