Every update, improvement, and new feature â from day one.
Keyword-based auto-routing to departments. Round-robin and least-busy agent assignment.
One-click setup for SaaS, Course, E-commerce, Real Estate, Agency, Health, Spiritual.
3-step workspace creation: template â team â email setup. Under 60 seconds.
Upload logo, brand colors, company name. Hide SupportFlow branding on Pro+.
Create departments with icons, colors, email aliases. Map agents to departments.
"What do you need help with?" cards on public portal. Custom form fields per category.
Enter API token â auto-create email routing, DNS records, inboxes.
help.mycoach.ing + mail.mycoach.ing aliases added.
Step-by-step DNS setup with verify button. Support for CNAME, MX, SPF records.
Set first-response and resolution time goals. Track per priority level.
4 email addresses (support@, help@, billing@, lifetime@) with Cloudflare Email Routing.
Tickets today, avg reply time, resolution rate, status breakdown, unassigned count.
Contact form + KB search + Ticket tracking in one embeddable widget.
Customers enter ticket number to check status and add replies.
Dashboard sidebar, portal, and widget fully responsive on all devices.
Create, categorize, and publish help articles. Full HTML editor.
Customers vote yes/no on articles. Track helpfulness percentage.
Articles visible on public portal and searchable inside widget.
Invite team members by email. Assign roles: Owner, Admin, Agent, Viewer.
Private notes on tickets visible only to team. Toggle between Reply and Note.
Canned responses with keyboard shortcuts. Insert with one click while replying.
Custom tags with colors for organizing tickets.
Emails to support@domain create tickets automatically via IMAP polling.
Reply from dashboard â customer gets email via Emailit API.
Track all inbound and outbound emails with status and error details.
Full email authentication for mycoach.ing domain.
Create separate helpdesk workspaces for each brand or client.
Create, assign, reply, and resolve tickets. Full thread view.
Overview with ticket stats, recent tickets, status breakdown.
Search tickets by keyword. Filter by status, priority, agent, source.
Customer-facing ticket submission form with success confirmation.
One-line JavaScript widget for any website.
Shared authentication with cp.mycoach.ing. CSRF protection on all forms.
SupportFlow concept and initial architecture design.
14 core tables designed for multi-tenant helpdesk.
Dark theme landing with pricing, comparison table, FAQ, and CTA.