From a single inbox to a full agency helpdesk. No expensive tools, no complex setup.
Manage support for every website, client, and brand from one place.
Each brand, client, or project gets its own workspace with separate inboxes, agents, and settings.
Free: 1 · Pro: 5 · Agency: UnlimitedSwitch between workspaces in one click. Each workspace has its own dashboard, tickets, and stats.
See tickets today, average reply time, resolution rate, and status breakdown at a glance.
Turn customer emails into tickets automatically. No mail server needed.
support@, billing@, refund@, vip@ — each email maps to a department automatically.
Pro+Email replies are threaded into the same ticket. No lost conversations.
Every ticket goes to the right person, automatically.
"refund" → Billing dept. "login" → Tech dept. Automatic, based on subject and body.
billing@domain → Billing. tech@domain → Technical. Each inbox maps to a department.
Distribute tickets evenly across agents in a department. Fair workload for everyone.
Auto-assign to the agent with fewest open tickets. Balanced queues.
Choose your business type and get departments, categories, FAQ, and routing pre-configured.
6 depts, 8 categories, keyword rules
5 depts, login/access/VIP routing
Orders, shipping, returns, wholesale
Buy, rent, legal, maintenance
New projects, revisions, urgent
Appointments, aftercare, complaints
Booking, orders, master Q&A, VIP
Start blank, configure everything
Use your own domain. Customers submit tickets and track them without leaving your site.
support.yoursite.com — add one DNS record and you're live. Step-by-step wizard included.
Starter+"What do you need help with?" — customers choose a category, then fill a relevant form.
Customers enter their ticket number to check status and add replies. Self-service support.
Reduce tickets by up to 40% with self-service help articles.
Organize articles by category. Full-text search. Helpful yes/no voting. View counts.
KB articles show on your portal and inside the support widget. Customers find answers before submitting tickets.
Your brand, your portal. Customers never see "SupportFlow".
Upload your logo, set brand color, company name. Portal and widget match your brand.
Pro+Remove "Powered by SupportFlow" from portal, widget, and emails.
Pro+Create workspaces for clients with their own logo, domain, and branding. Sell support as a service.
AgencyAdd support to any website with one line of code.
Contact form, knowledge base search, and ticket tracking — all in one floating widget.
Set position (left/right), brand color, and workspace. Works on any website.
Invite team members, assign roles, control who sees what.
Owner, Admin, Agent, Viewer — each role has specific access. Agents only see their department.
Leave private notes on tickets. Visible to team only, not to customers.
One-click canned responses with shortcuts. Reply to common questions in seconds.
Set response and resolution time goals. Get alerts before deadlines.
Tickets today, avg reply time, resolution rate, status breakdown.
Organize tickets with custom tags and colors.
Full history of every ticket — who did what, when.
All forms protected with CSRF tokens. Secure by default.
Dashboard and portal work on any device.
Ctrl+K to search. Escape to close. Power user friendly.
Agents get notified. Customers get updates. Via Emailit API.
| Feature | Free | Starter $5/mo | Pro $15/mo | Agency $49/mo |
|---|---|---|---|---|
| Workspaces | 1 | 1 | 5 | Unlimited |
| Agents | 1 | 3 | 10 | Unlimited |
| Tickets/month | 50 | 500 | Unlimited | Unlimited |
| Inboxes | 1 | 2 | Unlimited | Unlimited |
| Custom Domain | — | Yes | Yes | Yes |
| Industry Templates | Yes | Yes | Yes | Yes |
| Smart Routing | Basic | Keywords | Full | Full |
| Knowledge Base | 10 articles | 50 articles | Unlimited | Unlimited |
| Saved Replies | 5 | 20 | Unlimited | Unlimited |
| Widget | Yes | Yes | Yes | Yes |
| White-label | — | — | Yes | Full |
| SLA Policies | — | — | Yes | Yes |
| Reports | — | — | Yes | Yes |
| Clone Workspace | — | — | — | Yes |
| Reseller Dashboard | — | — | — | Yes |
No credit card required. Set up your helpdesk in under 60 seconds.